mirroring term
repeat their last 1-3 words back as a question
Voss again. 'We need to ship by Friday.' / 'By Friday?' Buys you time, encourages them to elaborate, often surfaces flexibility you didn't know existed.
repeat their last 1-3 words back as a question
Voss again. 'We need to ship by Friday.' / 'By Friday?' Buys you time, encourages them to elaborate, often surfaces flexibility you didn't know existed.